Time Warner Cable Customer Records Exposed

In a blog, Kromtech said the data it had found was about users of Time Warner Cable's MyTWC app, which lets customers manage their account via a smartphone or tablet.

CCTV footage, presumably of BroadSoft's workers in Bengaluru, India-where the breach is believed to have originated-was also discovered on the Amazon bucket.

The repositories were linked to BroadSoft, a US-based company with offices worldwide that provides services to large communications companies including AT&T, Sprint and Vodafone. In some cases, there were duplicated records, implying that the 4 million leaks may be half.

The leaked details included usernames, emails addresses, MAC addresses, device serial numbers, and financial transaction information, but Social Security numbers or credit card information was not exposed.

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Charter Communications bought Time Warner Cable a year ago and changed the name to Spectrum.

Other databases revealed billing addresses, phone numbers and other contact inform for at least hundreds of thousands of TWC subscribers.

They discovered two repositories hosted using Amazon's S3 cloud storage service, neither requiring a password for access.

The files, more than 600GB in size, were discovered on August 24 by the Kromtech Security Center while its researchers were investigating an unrelated data breach at World Wrestling Entertainment.

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The information was removed immediately after discovery by the vendor and the incident was under investigation, Charter said.

"A vendor has notified us that certain non-financial information of legacy Time Warner Cable customers who used the My TWC app became potentially visible by external sources". Engineers are deemed to have accidentally leaked not only partner data but also internal sensitive data to malicious individuals.

BroadSoft later told Gizmodo that it locked down its Amazon data (Charter says it was taken down) and has not seen evidence that intruders accessed the information.

"We continue to work closely with our customers to ensure the privacy of their data and to assure them that their information and that of their end-users is secure", it added. The company encouraged users of its MyTWC app to change their log-in information. One of the repositories was secured nearly immediately following the email warning, despite claims by an India-based BroadSoft engineer (in an email response to Kromtech) that the repository had nothing to do with the cloud-based unified comms specialist.

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  • Kelly Blake