OnePlus is investigating customer credit card fraud issues

Several OnePlus customers have reported fraudulent credit card activity after making a purchase on OnePlus' website.

Subsequently, OnePlus issued a detailed statement on its credit card security practices on its website in which the company says it is "investigating every report" of fraud.

The advice for anyone who's bought something from OnePlus in the past couple of months is straightforward: Check your payment-card statements (including the most recent transactions, which you can check online or over the phone) and report anything suspicious to your card issuer. "As a precaution, we are temporarily disabling credit card payments at oneplus.net", it said.

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While we're happy to see that OnePlus was so quick to address this matter publically, we'd like to hear from you - does this affect your decision to make future purchases from the company?

OnePlus has since posted an FAQ on its forums explaining everything the company knows about what happened, while urging customers to get in touch if they have any comments or concerns.

OnePlus confirmed it is investigating the issue and will conduct a complete audit. The plugin's biggest vulnerability - the cc.php file it uses to save users' credit card details - is called regardless of whether card details are saved, and an attacker who successfully breaches the checkout page can modify the file's code and have it redirect all credit card details to an off-site location. The company further says that since the website is HTTPS encrypted, intercepting information is extremely hard, but it will still carry out a full audit.

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The company also notes that Magento's e-commerce platform has a history of leaking data, so the issue is unlikely to be unique to OnePlus, and recommends that companies either use an off-site payment processor, or integrate one directly into their own website.

"I literally purchased the Sandstone Oneplus 5t on Tuesday on a credit card that I NEVER take out of the house..." In the meantime, if you do want to buy something direct from OnePlus, it seems your only option is to use PayPal, while the company works on providing "alternate secure payment options". But they will not be able to decrypt the token so they can't access your credit card info. "They will help you initiate a chargeback and prevent any financial loss", the statement continued.

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