Lyft Announces Its Intention To Partner With Healthcare Providers

The Sunrise system has an automated workflow capable of scheduling a ride on Lyft once it identifies a need for transportation.

The new partnership is part of a growing effort from Lyft - and its ride-hailing competitor Uber - to partner with health care organizations to arrange rides for patients who need assistance getting to doctor's appointments.

Lyft will be teaming with Allscripts, the leading electronic health records company in the U.S. With this collaboration, Lyft will be able to offer its platform to about 2500 hospitals, and 180,000 physicians.

Lyft is a ridesharing service that launched in 2016. Organizations can easily keep track of what they're spending on rides.

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About 3.6 million Americans miss or delay non-emergency medical appointments every year due to such issues, according to a 2005 study published by the National Academy of Sciences.

The problem predominantly affects senior citizens and lower-income patients. Lyft said it would like to halve this statistic by 2020, and if Uber and Lyft maintain aligned goals, this will likely be an achievable benchmark.

A survey of Boston Uber users found that most said they would have used public transport, walked, or biked to their destination if the ride-sharing service was unavailable. If yes, the system will communicate with Lyft to schedule a ride for the patient. There will be a desktop application offered for the medical centers to call the cars at once. Health care organizations, of course, will make more money if those figures can be reduced.

The ride-hailing firm has been testing Uber Health with a beta group of hospitals and doctors since July, but the service is officially launching starting on Thursday.

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Another source for information regarding Uber's new health program is the Uber Newsroom Website, which talks about the initiative in better detail.

HIPAA Compliance. To ensure Uber Health meets HIPAA standards, the company has been working hard to develop, implement, and customize numerous safeguards.

The dashboard also comes with a printable sheet allowing the doctor to circle the incoming Uber's auto color and write down the license plate number. "We're even going to be introducing the option for riders to receive a call with trip details to their mobile phone or landline instead", Weber elaborates.

With both Uber and Lyft, health care providers use a custom desktop platform that allows them to schedule multiple rides at once. For the 3.6 million patients across USA cities who miss or postpone their scheduled appointments due to transportation issues, no-show rates are as high as 30 percent. In the United States, 3.6 million people face this challenge, with lower-income patients missing or rescheduling more appointments.

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This ends up costing the health care system about $150 billion each year.

  • Kelly Blake