Samsung will begin offering same-day repairs on Galaxy phones this week
- Author: Israel Montgomery Mar 15, 2018,
Mar 15, 2018, 5:37
The shops are auhtorised under Samsung Care standards and use only Samsung parts. Also, by early 2019, Samsung and uBreakiFix plan to add about 200 more Samsung Care authorized uBreakiFix service locations to expand customer reach.
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Previously, Galaxy owners have had the option to call or chat with a Samsung representative for support, find a nearby fix service or ship their devices to a company facility for fix. The phones range from the S6 and Note 5 through the S9 and Note 8. Will you make use of this new partnership between Samsung and uBreakiFix?
This is great advertisement from Samsung, since flawless customer support is one of the main reasons iPhone users choose to be loyal to the Apple brand.
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Samsung now has miniature stores within Best Buy retail stores that customers can visit for troubleshooting and fix. Both companies are promising same-day repairs, usually in less than 2 hours for "most" issues.
Samsung plans to expand the program across the country to another 200 uBreakiFix shops by early 2019, allowing it to reach almost all the population in the continental US.
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"At Samsung, our goal is to provide Samsung Galaxy owners with a customer first care experience that is as innovative as our products", Samsung Care Senior Vice President Michael Lawder said in a statement. Samsung is far and away the most popular manufacturer of Android phones in the United States, but, like the rest of its peers, it hasn't offered the kind of extensive support provided by Apple and its myriad "Genius Bars" across the country.