Intermittent issues nationally- Triple Zero calls, TAS
- Author: Ryan Wade May 04, 2018,
May 04, 2018, 12:02
But while Telstra initially blamed the outage on a cable cut caused by an "unknown party", technicians later discovered the outage was caused by a lightning strike and a resulting fire in a cable pit.
Most of the service interruptions were occurring in NSW, but there are also issues in Victoria, South Australia, WA and Tasmania.
"We're working closely with emergency services in those states", Telstra posted on Twitter. Have you had trouble getting through to the emergency services this morning?
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"We are deeply sorry for the interruptions".
NSW Police said people requiring emergency assistance were urged to still call triple zero in the first instance, and if they could not get through, then they should call the national Police Assistance Line on 131 444.
"We've moved to other arrangements - the Police Assistance Line picking up the 000 calls that can't get through".
"Despite some problems we experienced with the triple-zero ... the service is still operating", Mr Walton said.
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"Please be advised that if it's an emergency, ALWAYS call Triple Zero (000)", it said.
According to Telstra, the cable was repaired just after 4am, however the service is yet to be properly restored.
The telco blamed technical changes ahead of upgrades to mobile traffic control equipment in the telco's Exhibition Street exchange in Melbourne for the outage.
South Australia is now receiving emergency calls without issue.
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